From FlyerGuide Wiki

RESERVATIONS

800-JET-BLUE (800/538-2583)

SERVICE CENTER

800/538-2583
Fax 801/944-4840
Email via Web site

ADDRESS

JetBlue Airways
P.O. Box 17435
Salt Lake City, UT 84117

[edit] All about JetBlue and TrueBlue

This growing Wiki contains information about JetBlue Airways and TrueBlue, the airline's customer loyalty program.

Questions answered here are:

1. The trueBlue Program
   • Overview of the trueBlue Program
   • What bonus credits are available?
   • How can I reach jetBlue and trueBlue by telephone? Is there an elite number?
   • When do credits expire?
   • When do awards expire? How can I re-book an unflown award trip? How can I recover an expired award?
   • My trueBlue account is just short of 100 credits. How can I top it off? What is the deadline for doing so? How quickly can I expect my flight or other credit to post?
   • Who earns the credits: the purchaser or the traveler? Can I combine credits from my family members?
   • Where can I find the official trueBlue rules?
   • Can I redeem double the number of points to avoid capacity controls?
   • How can I determine whether award seats will be available for a vacation I am planning beyond the current schedule horizon?
   • How can I maximize my chance of getting the award seats I want?
   • Can I standby on an award?
   • What if I can't get seats and my award expires?
2. Buying Tickets and Getting the Best Fare
   • When will the schedule horizon be extended?
   • What is the fee to change or cancel a reservation?
   • What are the rules for coupon codes and re-use of funds? Can I re-use funds when making online purchases?
   • Why and when do coupon codes and unused funds expire?
   • What if my ticketless funds have expired?
   • Does no-showing a flight cancel your return reservation or incur any other penalty?
   • What kinds of travel vouchers are there? Can I use a travel voucher to buy a ticket online? Does the voucher holder have to be the passenger?
3. Differences between jetBlue and other airlines
   • How does assigned seating work on jetBlue?
   • Is an elite program coming to jetBlue?
   • Why doesn't jetBlue interline with other carriers?
   • What are the standby rules? When do I have to pay extra to standby for a different flight, and why?
   • Why doesn't jetBlue allow me to book 11 months ahead like the other majors do?
   • Why doesn't jetBlue offer an airline lounge?
4. Tips for Flying on jetBlue
   • Before you leave for the Airport:
   • How can I check-in online and improve my assigned seat?
   • How can I better determine whether my flight will actually be delayed? Also, how can I determine the intermediate stops of a particular flight?
   • Where can I find official airline rules?
   • At the airport:
   • What if I check in online and miss the flight?
   • What airport navigation tricks apply to jetBlue?
   • Which airports have free Wi-Fi? What security precautions should I take?
   • What are the weight and number limitations for checked baggage? What happens if jetBlue loses my baggage?
   • How do I check my bags for a connection on another airline?
   • If my flight is delayed or cancelled, will jetBlue sign my ticket over to another airline (Rule 240)?
   • How much compensation will I get for being bumped?
   • Seating:
   • What are the best seats?
   • How can I check-in online and improve my assigned seat?
   • Do I qualify for pre-boarding?
   • What are the aircraft types and what are the differences between them?
   • On board:
   • What food will be served on my flight?
5. Glossary of abbreviations used on the JetBlue TrueBlue forum