Category:JetBlue TrueBlue

From FlyerGuide Wiki

RESERVATIONS

800-JET-BLUE (800/538-2583)

SERVICE CENTER

800/538-2583
Fax 801/944-4840
Email via Web site

ADDRESS

JetBlue Airways
P.O. Box 17435
Salt Lake City, UT 84117

All about JetBlue and TrueBlue

This growing Wiki contains information about JetBlue Airways and TrueBlue, the airline's customer loyalty program.

Questions answered here are:

1. The trueBlue Program
   • Overview of the trueBlue Program
   • What bonus credits are available?
   • How can I reach jetBlue and trueBlue by telephone? Is there an elite number?
   • When do credits expire?
   • When do awards expire? How can I re-book an unflown award trip? How can I recover an expired award?
   • My trueBlue account is just short of 100 credits. How can I top it off? What is the deadline for doing so? How quickly can I expect my flight or other credit to post?
   • Who earns the credits: the purchaser or the traveler? Can I combine credits from my family members?
   • Where can I find the official trueBlue rules?
   • Can I redeem double the number of points to avoid capacity controls?
   • How can I determine whether award seats will be available for a vacation I am planning beyond the current schedule horizon?
   • How can I maximize my chance of getting the award seats I want?
   • Can I standby on an award?
   • What if I can't get seats and my award expires?
2. Buying Tickets and Getting the Best Fare
   • When will the schedule horizon be extended?
   • What is the fee to change or cancel a reservation?
   • What are the rules for coupon codes and re-use of funds? Can I re-use funds when making online purchases?
   • Why and when do coupon codes and unused funds expire?
   • What if my ticketless funds have expired?
   • Does no-showing a flight cancel your return reservation or incur any other penalty?
   • What kinds of travel vouchers are there? Can I use a travel voucher to buy a ticket online? Does the voucher holder have to be the passenger?
3. Differences between jetBlue and other airlines
   • How does assigned seating work on jetBlue?
   • Is an elite program coming to jetBlue?
   • Why doesn't jetBlue interline with other carriers?
   • What are the standby rules? When do I have to pay extra to standby for a different flight, and why?
   • Why doesn't jetBlue allow me to book 11 months ahead like the other majors do?
   • Why doesn't jetBlue offer an airline lounge?
4. Tips for Flying on jetBlue
   • Before you leave for the Airport:
   • How can I check-in online and improve my assigned seat?
   • How can I better determine whether my flight will actually be delayed? Also, how can I determine the intermediate stops of a particular flight?
   • Where can I find official airline rules?
   • At the airport:
   • What if I check in online and miss the flight?
   • What airport navigation tricks apply to jetBlue?
   • Which airports have free Wi-Fi? What security precautions should I take?
   • What are the weight and number limitations for checked baggage? What happens if jetBlue loses my baggage?
   • How do I check my bags for a connection on another airline?
   • If my flight is delayed or cancelled, will jetBlue sign my ticket over to another airline (Rule 240)?
   • How much compensation will I get for being bumped?
   • Seating:
   • What are the best seats?
   • How can I check-in online and improve my assigned seat?
   • Do I qualify for pre-boarding?
   • What are the aircraft types and what are the differences between them?
   • On board:
   • What food will be served on my flight?
5. Glossary of abbreviations used on the JetBlue TrueBlue forum