S*UAL/DENIED-VDB
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This profile details the policy on Voluntary Denied Boarding (VDB) compensation. It is current as of Aug 3, 2008. It is a typographical (non-content) revision from the most recent older version (FT) from 10 April 2003.
S*UAL/DENIED-VDB
DEFINITION OF VDB »S*R.A
VDB COMPENSATION »S*R.B
DB SITUATIONS »S*R.C
VOLUNTARY DENIED BOARDINGS OR *VDB* ARE CUSTOMERS WHO
ARE WILLING TO RELINQUISH THEIR CONFIRMED RESERVATION/
SEAT IN EXCHANGE FOR COMPENSATION.
FOR INVOLUNTARY DENIED BOARDINGS SEE »S*UAL/DENIED-IDB
.
** VOLUNTARY DENIED BOARDINGS **
COMPENSATION
*THE DBC FREE TICKET SHOULD BE USED AS THE PRIMARY FORM
OF VDB COMPENSATION IN THE 48 CONTIGUOUS UNITED STATES.
*TRAVEL CREDITS ARE THE PRIMARY FORM OF VDB COMPENSATION
IN CANADA*ALASKA*HAWAII*AND INTERNATIONAL LOCATIONS
FLIGHT PROTECTION COMPENSATION
MORE THAN 1 HOUR UP TO 3 HOURS FREE TKT OR $200TC
3 TO 6 HOURS FREE TKT OR $400TC
MORE THAN 6 HOURS FREE TKT OR $600TC
INTERNATIONAL VARIES SEE »S*UAL/INTL-COMPENSATION
ONE HOUR RULE:
IF CUSTOMER IS PROTECTED ON A FLIGHT THAT IS SCHEDULED
TO ARRIVE AT THE CUSTOMER*S NEXT STOPOVER OR DESTINATION
WITHIN 1 HOUR OF THE SCHEDULED ARRIVAL TIME OF THE
ORIGINAL FLIGHT UNITED IS NOT REQUIRED TO COMPENSATE THE
CUSTOMER. HOWEVER THE CUSTOMER SHOULD BE GIVEN A $100
TRAVEL CREDIT NOT A FREE TICKET.
* IN ADDITION ALL VDB MUST BE GIVEN FREE TKT/TRAVEL
CREDIT LEAFLET URS4141A.
----- OVERSALES -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
----- WEIGHT RESTRICTED -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
----- EQUIPMENT SUBSTITUTION -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
----- LATE CHECK-IN* -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
*IF IN DB SITUATION...LATE CHECK IN IS CONSIDERED A DB.
DETERMINE IF CUSTOMER IS A VDB OR IDB AND COMPENSATE
APPROPRIATELY.
*IF LATE CHECK-IN ARRIVES AT THE GATE *TO CHECK IN*
AND THE BOARDING PROCESS IS COMPLETE...THE RESERVATION
CUTOFF POLICY MAY BE EXERCISED IN ORDER NOT TO DELAY
THE FLIGHT.
----- CONNECTIONS -----
- IF A CUSTOMER ARRIVES AT THE GATE LATE DUE TO A LATE
CONNECTING UA/UAX FLIGHT...IRRESPECTIVE OF THE REASON
FOR THE DELAYED FLIGHT...THE RESERVATION CUTOFF POLICY
MAY NOT BE EXERCISED.
- IF THE JETBRIDGE HAS BEEN PULLED AND NO OTHER DB*S
WERE TAKEN...THIS CUSTOMER *IS NOT* ENTITLED TO DB
COMPENSATION.
- IF THE JETBRIDGE HAS BEEN PULLED AND DB*S WERE
TAKEN...THIS CUSTOMER *IS* ENTITLED TO DB COMPENSATION
- IF THE JETBRIDGE IS STILL UP BUT THE CONNECTION
IS NOT ALLOWED TO BOARD * EITHER BECAUSE THE
FLIGHT IS IN A DB SITUATION OR THEIR SEATS HAVE
BEEN GIVEN AWAY AND THE FLIGHT IS FULL OR A
LOCAL DECISION IS MADE THAT IT IS TOO CLOSE TO
DEPARTURE TO BOARD CONNECTIONS * THIS CONNECTION
IS A DB AND SHOULD BE COMPENSATED ACCORDINGLY.
IF THE CUSTOMER AGREES TO BECOME A VOLUNTEER...
COMPENSATE WITH A FREE TICKET OR TRAVEL CREDIT...IF
THE CUSTOMER DECLINES TO VOLUNTEER...COMPENSATE AS
AN IDB.
----- PROMOTIONAL FARE/MP FREE/ZERO VALUE TICKETS ----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
----- OPAQUE FARE TICKETS *E.G. PRICELINE/HOTWIRE* -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
----- BULK FARE -----
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB